Product FAQ

Pre-sale



What are the main products of shop.anet3d.com?
shop.anet3d.com is an online shop for selling 3D printer, filament, and accessories.

If I purchase a 3D Printer from your site, where the printer will be shipped from?
For the customers in the Most state of the United State, we will ship the printer out from the US warehouse.
For the customers in Most European countries, we will ship the printer out from the Spain warehouse.
For the customers in Most South America, we will ship the printer out from the Mexico warehouse.
For the customers in the rest of the world, we will ship the printer out from the China warehouse.

Why a different country has the different price?
Prices vary in different countries due to warehouses, processing, and operation differences, all products warehouse the same model and condition.

Is there free shipping on your site?
Yes, we offer free shipping for most countries worldwide.

Should I pay the duty fee if I purchase the printer from your site?
There is the duty-free for 3D printers that are sent to Most countries. We try our best to minimize the risk to get customs duties.
If customs charge duties for your parcels, customers will be required to make the payment for customs duties in order to receive the parcels.

Will you send the filament to me if I only purchase a printer from your site?
Yes, we will send a small roll of the filament to you together with the printer.

How long is your product warranty?
We guarantee a 12-month warranty.

Order related


Can I modify or cancel my order?
Yes, you can. There are two types of order cancellation:
If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

How do I check on the status of my order?
You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.

After the order is placed, I have not received the order confirmation email. What should I do?
If you don't receive the order confirmation email, please kindly check your spam box firstly, and add our email address as the contacts to receive further shipping confirmation emails.
Normally, we may need up to 1-7 days to prepare your order after placing your order due to we need to prepare your products, do strict quality-control tests, and carefully package the items.

When I submit the order, forget to use the coupon. Can you reply for a discount?
Sorry, we cannot apply for the discount for you due to some coupon codes are only can be used once per customer and you must use the discount code when you submit an order.
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Payment

What kind of payment methods do you accept?
We accept the payment by PayPal or Credit Card (the US and Spain).


Return &Exchange


How can I return or exchange my product?
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address: shop@anet3d.com), they will reply you in 24 hours (except weekends) and give you further information and some useful advice.
But please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
Here is our return policy:
https://shop.anet3d.com/pages/after-sales-returning


Common problems and solutions for printers


The solutions to help with the extrusion instability?
To make your 3D printer print high-accuracy models, the extruder needs to extrude the plastic stably. In different parts of the prints, there is a change in the extruded thread, which will affect the final print quality. By carefully observing the printing process, you can identify problems with extrusion instability. For example, if the printer can print a 20mm long line, but you find that the extruded wire looks rough, or if the size seems to fluctuate, you may have encountered this problem. We have excerpted and squeezed out of instability for several common reasons and described how to avoid it.


The wire is stuck or twisted tougher?
The first thing you need to check is your printer's supply consumable roll. You need to make sure that the consumable roll can rotate smoothly and the plastic wire can be easily pulled out of the roll. If the wire is messy, or the resistance to free rotation of the consumable roll is too large, this will affect the filament smooth extrude from the nozzle. Check whether the pouring pipe is inserted completely. You need to check if the wire can pass through the pipe smoothly and the resistance is not too high. If the resistance in the tube is too high, you need to try to clean a tube and insert the tube into the bottom of the nozzle.


Plug?
If the filament is not jammed, the extruder can be easily pushed, then you need to check is the nozzle itself. Then there may be tinny debris, or other objects come into the nozzle, preventing the normal extrusion. The way to test this possibility is to manually raise the temperature a bit on the machine and manually squeeze some plastic out of the nozzle. Observe that the plastic extrusion is smooth and stable. If you find out the problem, you may need to clean the nozzle. Contact your printer supplier for the correct method of cleaning the inside of the nozzle.


The layer height is too small?
If the filament runs smoothly and the extruder is not blocked, it may be useful to check some settings in the cura section. For example, if you are trying to print a very small layer height, such as 0.05mm, then there will be only a tinny space for plastic extrusion nozzles. There is only a 0.05mm gap below the nozzle, which means that the filament may be difficult to squeeze out. Repeatedly confirmed that you used a suitable layer height for your printing. In Basic-Quality-Layer Height, if you are printing with a very small layer height, try increasing the layer height to see if the problem is solved.


Extruder mechanical failure?
If you check all the above conditions but still have problems with extrusion instability, then you may need to check your extruder to see if there are any mechanical problems. For example, many extruders use drive gears with sharp teeth that can get the filament in more flexible. And this makes it easier for the extruder before and after pull and retraction filament.
This kind of extruder can usually adjust the gear pressure on the filament. If set too big, the drive gear will not get the filament insufficiently deep, which will affect the ability of the extruder to accurately control the position of the filament.


3D printer details cannot be printed out?
There’s a fixed-size nozzle that you can use to precisely print very fine details.
For example, many printers have a 0.4 mm diameter open orifice nozzle. This is sufficient when printing many pieces, but you will encounter problems when printing extremely fine details that are smaller than the nozzle diameter. For example, you try to print 0.2mm thin walls with a 0.4mm nozzle. The problem is that you can't accurately get the 0.2mm of extruded filament from a 0.4mm extruder. The width of the extruded filament must always be larger or equal to the diameter of the nozzle. Therefore, when you open the "layer preview" in CURA, you will find that the software deletes the subtle features. The software tells you that you cannot print this subtle feature because of the current nozzle. if you often print subtle details, this will be a problem you often encounter. There are several options that allow you to successfully print this subtle detail. Next, we introduce one by one.
Redesign a thin-walled model
The most obvious choice is to redesign your model to include only features that are larger than your nozzle diameter. Usually, this involves editing a 3D model in a CAD file to modify the size of the subtle features. After you increase the thickness of the subtle feature, you can re-import the model into CURA to check if your printer can print the 3D shape you created. If the feature is visible in preview mode, the printer can print the modified feature.


Install nozzle with a smaller opening diameter?
Most of the time, you can't directly edit the original 3D model. For example, it can be designed by other people or downloaded from the Internet. At this moment, you need to consider the second nozzle for your printer to print subtle features. In most printers, the nozzles are detachable, which makes it easier to adjust after the purchase. For example, you can buy a 0.3mm and a 0.5mm nozzle at the same time, so there will be two options for you.


Printer too fast?
The most common cause of loopback textures is that you are trying to print too fast. When the printer suddenly changes direction, the rapid movement will result in more power and thus lingering vibrations. If you think your printer is printing too fast, try reducing the printing speed. In the basic - speed/temperature - print speed (mm / s) to adjust the print speed, the appropriate print speed is generally between 30-80, different models of different speeds, commonly used in 50mm / s. If vibration and loopback textures appear, try to reduce the print speed by a little.


Mechanical failure?
If other methods do not solve the problem of loopback, then you may need to check the mechanical factors that may cause excessive vibration. For example, the screws may be loose, the brackets may be damaged, and excessive vibration may result. While you are printing, look carefully at your printer and try to check where the vibration originated. By the way, rub a layer of grease on the screw to lubricate the screw. Check if the platform is loose. If loose, adjust the eccentric nut under the platform to achieve the purpose of tightening.

The solutions to help with the extrusion instability
To make your 3D printer print high-accuracy models, the extruder needs to extrude the plastic stably. In different parts of the prints, there is a change in the extruded thread, which will affect the final print quality. By carefully observing the printing process, you can identify problems with extrusion instability. For example, if the printer can print a 20mm long line, but you find that the extruded wire looks rough, or if the size seems to fluctuate, you may have encountered this problem. We have excerpted and squeezed out of instability for several common reasons and described how to avoid it.


The solution to helping with extrusion instability?
To make your 3D printer print high-accuracy models, the extruder needs to extrude the plastic stably. In different parts of the prints, there is a change in the extruded thread, which will affect the final print quality. By carefully observing the printing process, you can identify problems with extrusion instability. For example, if the printer can print a 20mm long line, but you find that the extruded wire looks rough, or if the size seems to fluctuate, you may have encountered this problem. We have excerpted and squeezed out of instability for several common reasons and described how to avoid it.